Privacy Policy
This privacy policy sets out how Legal UK Services Ltd uses and protects any information that you provide.
We adhere to the principles of the data protection legislation as set out in the Data Protection Act 2018 and UK General Data Protection Regulation (GDPR) 31st January 2020. Our Data Protection Register number is ZA684815.
Information you provide to us
Your privacy is important to us. We are committed to keeping the privacy and security of any personal information that we receive from you. By providing personal information such as your name and e-mail address via the forms on this website, you agree to us contacting you with regard to the information you request.
Using your personal information
Personal information which you supply to us may be used in a number of ways, for example:
- Provision of our legal services;
- For quality control and audit inspection including legal and regulatory compliance;
- For human resources if you are an employee or prospective employee;
- From time to time, we may also use your information to contact you for market research purposes.
Our work for you may require us to provide information to third parties such as expert witnesses, other professional advisers and external service suppliers, credit reference agencies; representatives, and agents that we use to make our business more efficient, for example marketing agencies, document collation or analysis suppliers. We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations. Any third party to whom we disclose information about you will be under an obligation to keep your information secure and not to use it for any purposes other than for which it was disclosed.
We may also be under a duty to disclose your personal data as part of our legal or regulatory obligations. We may need to disclose data to third parties in order to comply with those requirements or to prevent fraud or money laundering.
Some forms on our website also include a check box asking you for permission for us to add you to our mailing list. This is an opt-in mailing list and your personal information will be used solely by us. Under no circumstances will your personal information be sold or used by any other organisation.
From time to time, we may include links in our e-mails to other web sites which we think may be of interest to you.
Each email communication you receive from us will have the option to remove your e-mail address from our list.
Personal information will be stored electronically for no longer than necessary for the purposes for which the personal data are processed as detailed within our data retention policy.
Information we monitor about visitors
During the course of any visit to our site, the pages you see, along with a short text file called a ‘cookie’, are downloaded to your computer. Many websites do this, because cookies facilitate useful features such as the ability to identify whether a user has successfully logged into the site or to find out whether the computer (and probably its user) has visited the website before.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect and process.
Your rights
You have the right to request access to and rectification or erasure of data, to object to and request the restriction of processing and to data portability.
Under the Data Protection Act 2018, you may ask us to provide you with the details of any personal information that we hold about you. Such request should be sent to our Data Protection Officer whose details are below. We will not charge any fee and we will respond within one calendar month. If we refuse a request, we will explain why and set out your rights to complain.
If you believe that any information we hold about you is incorrect or incomplete or you have any comments, queries or requests relating to the use of your personal information, please contact our Data Protection officer. Any information which is found to be incorrect will be promptly corrected.
Changes
We will post any material changes that we may make to our Privacy Policy in the future on this page and, where appropriate, we will notify you of the change by email.
Contact
For further information on how your information is used, how we maintain the security of your information, and your rights to access information we hold on you, please contact : Matthew Lee our Data Protection Officer on Email : mlee@legalukservices.com or by post to Legal UK Services Ltd Ltd Unit 14 Edward Court Altrincham WA145GL.
Cookie Policy
What Are Cookies
Cookies are tiny files, usually consisting of letters and numbers, which track the use of the visited site to help personalise your journey.
We use Google Analytics Cookies as it provides information about how users interact with our site, examples of this are; the numbers of users that have visited the site, pages they have visited and the length of time spent on the site. These cookies are anonymous and don’t collect information that personally identifies a visitor. You may change your browser settings to opt-out of cookies.
Allowing Cookies
When allowing cookies, you are enabling us to give you the best experience whilst browsing our site. By continuing to visit our site, you are agreeing to our use of cookies.
Information About Our Use Of Cookies
Our cookies are only activated when you are interacting with our system and are only held for the single session used. No personal information is collected from these cookies.
Information we collect about you. With regard to each of your visits to the Website we will automatically collect the following information:
- Technical information, including [the Internet protocol (IP) address used to connect your computer to the Internet,] [your login information,] [browser type and version,] [time zone setting,] [browser plug-in types and versions,] [operating system and platform,] [OTHER];
- Information about your visit, including [the full Uniform Resource Locators (URL),] [clickstream to, through and from our site (including date and time),] [products you viewed or searched for’] [page response times,] [download errors,] [length of visits to certain pages,] [page interaction information (such as scrolling, clicks, and mouse-overs),] [methods used to browse away from the page,] [OTHER] and any phone number used to call our customer service number.
- Analytical and Performance Cookies – These allow us to recognise and count the number of users and see the pages visited when on our website. These cookies enable us to ensure that you find what you are looking for and make your experience enjoyable.
We will not share any personal information with third parties (unless you have given your consent).
Information We Collect About You
We will use this information:
- To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- To improve our site to ensure that content is presented in the most effective manner for you and for your computer;
- To allow you to participate in interactive features of our service, when you choose to do so;
- As part of our efforts to keep our site safe and secure;
- To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
- To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Blocking Cookies
You can block cookies by activating a setting on your browser. If you decide to block cookies, this may stop certain features of the site working properly; Live Chat Support (if available). Please follow the instructions for your browser in the section below.
How To Opt-Out Of Cookies
You can manage the cookies that you allow on your computer through your browser:
Opting out of cookies in Internet Explorer
- Choose ‘Tools’
- Click on ‘Internet Options’
- Click the ‘Privacy’ tab
Opting out of cookies in Safari
- Choose ‘Preferences’ from Safari menu
- Select ‘Security’
Opting out of cookies in Google Chrome
- Click on the ‘Tools’ menu
- Select ‘Options’
- Click the ‘Under the Bonnet’ tab
- Find the ‘Privacy’ section
- Click ‘Content settings’
- Click the ‘Cookie settings’
Opting out of cookies in Mozilla Firefox
- Click on ‘Menu’
- Click on ‘Options’
- Select ‘Privacy’
- Select ‘Cookies’
Complaints Procedure
LEGAL UK SERVICES LTD is committed to providing a first-class legal service to all our clients. However, we recognised that on occasions things may not go as planned. If something does go wrong please tell us about it so that it can help us improve the quality and standard of our service. Elaine Walker, our legal director, is our designated complaints handling person with overall responsibility for complaints. She can be contacted at ewalker@legalukservices.com , or by post at Legal UK Services Ltd, Unit 14 Edward Court Broadheath, Altrincham, WA14 5GL.
Our Complaints Procedure
Stage 1 If you have any concerns about the way in which your matter is being handled please raise it, in the first instance, with the Solicitor dealing with your file. If they are unable to deal with your concern to your satisfaction, you may then ask that the matter be formally investigated under our Complaints Procedure.
Stage 2 If your concern has not been addressed to your satisfaction by the Solicitor, then please write or email their Supervisor who will conduct an independent investigation of the complaint. You will find the Supervisor’s details in your initial paperwork or through your Solicitor. If you are unable to locate this information you can contact Elaine Walker by emailing ewalker@legalukservices.com. Your complaint will be acknowledged within 3 days and a written response will be provided within 28 calendar days of the complaint being received.
Stage 3 If the complaint remains unresolved, it will, at your request be escalated to our designated complaints handling person. The complaint will be reviewed and further investigations may be carried out, if deemed necessary. We will write to you within 28 calendar days of receiving your request for review and confirm our final position on your complaint and explain our reasons.
Stage 4 Should you remain dissatisfied with the outcome of our final decision, you may lodge an appeal to Matthew Lee, via mlee@legalukservices.com. Matthew Lee will consider the existing information relating to your complaint, who may consider it necessary to undertake further investigations. We shall write to you within 28 days of receiving your request to appeal, confirming our position.
Stage 5We have eight weeks to consider your complaint. Following our final response, if your complaint is not resolved to your satisfaction you have the right to complain to the Legal Ombudsman.
You can contact the Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ, www.legalombudsman.org.uk, Tel: 0300 555 0333, enquiries@legalombudsman.org.uk.
Normally, you will need to bring a complaint to the Legal Ombudsman within six years of receiving a final written response from us, or three years of you finding out there was a problem with the service your received, otherwise they may refuse to deal with your complaint.
The Legal Ombudsman cannot deal with all complaints and will only deal with complaints from members of the public, certain very small businesses, charities, clubs and trusts. The Legal Ombudsman will tell you whether they are able to deal with your complaint. If we are unable to meet any of the timescales noted above, we will let you know and explain why.
Please note that the Ombudsman are there to deal with concerns about the level of service received. Where there are more serious concerns that a solicitor or solicitor’s firm have been involved in professional misconduct then reports can also be made to the Solicitors Regulation Authority, the regulator of solicitors and solicitor firms. This could be for quite unusual and serious acts of misconduct such as dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Obviously we do not anticipate any such problems arising and would ask that you notify the matter supervisor straight away if you have any such concerns. You can find out more about the Solicitors Regulation Authority including their contact details and professional conduct rules on their website: www.sra.org.uk.
You will not be charged for our work investigating a complaint made by you. If because of a special need, you require us to deal with your complaint or communicate with you in a particular way please let us know so that in as far as is practicable, this may be accommodated. The Legal Ombudsman is an alternative Dispute Resolution (ADR) entity, whose procedures solicitors’ firms are obliged to comply.